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FAQ – Al Noor Boutique – hijab, jilbab, abaya

FAQ

Oui pour cela, il faut nous contacter

Oui, nous expédions partout dans le monde, pour tous les pays extra européens nous vous conseillons quand même de vous renseigner sur les formalités douanières en vigueur dans votre pays.

Il faudra faire une simulation sur le site en sélectionnant les produits et le transporteur que vous voulez et en ajoutant votre adresse et le calcul se fera automatiquement.

En premier lieu, nous vous invitons à consulter le suivi afin de voir si le retard est mentionné par le transporteur (il arrive par moment qu'un colis soit retardé), si rien n'est mentionné, il faudra alors nous contacter afin que nous fassions une réclamation auprès du transporteur.

Pour une réponse rapide, par mail à l'adresse info@al-noorboutique.com

Nous ne reprenons pas les articles s’ils sont :

  • Abîmés
  • Lavés
  • Portés
  • Étiquettes arrachées

Nous procéderons au remboursement dans les 14 jours suivant la réception de ton colis.

Les frais de retour sont à votre charge.

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Retour sous 21 jours

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